Sheryl Kingstone, Director at Yankee Group, tells TIA NOW that Customer Experience Management should be dynamic, transparent and consistent.
Sheryl Kingstone, Director at Yankee Group, tells TIA NOW that Customer Experience Management should be dynamic, transparent and consistent.
Customer Experience Management is top of mind for not only telcos but the ecosystem. Join TIA NOW at TIA 2013 for more about customer experience management with panelists from NSN and Yankee Group.