AT&T and CenturyLink on Setting Pace for Quality and Reliability, Together With The Value Chain

AT&T’s Susan Johnson, SVP of Global Supply Chain, and CenturyLink’s Todd Miller, VP of Network Operations, discuss how they’ve raised the bar thanks to TL9000 and close coordination with their supplier partners via QuEST Forum. They also discuss what they foresee as required network innovation, and their expectations for the newly announced merger of TIA and QuEST Forum.