This documentary on IoT explores the obstacles that the communications ecosystem faces in the race to 20-30 billion connected devices. How are companies dealing with security, scale, cost and the fractured nature of the current IoT landscape? How will businesses leverage the power of data analytics, when not all data is valuable? And how will 5G and standards play a role in the IoT revolution?
Andy Castonguay
All Andy Castonguay Videos:
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User Experience (UX) and Customer Experience (CX) are under transformation. Customers expect more, and organizations can deliver more. The question is “Of what?” Is it greater engagement? A higher bar for meeting of expectations? A more in-depth immersion into a brand and its offerings? This panel of UX and CX specialists will dissect how human behavior and digital knowledge will combine to create new paradigms of interaction in a consumer driven world of business and government.
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Customer care is no longer about a 24-hour call center. User Experience (UX) and Customer Experience (CX) are under transformation. In this TIA NOW discussion hosted by Andy Castonguay, Principal Analyst at Machina Research, UX and CX specialists will dissect how human behavior and digital knowledge will combine to create new paradigms of interaction in a consumer driven world of business and government.
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It’s always best to wrap up MWC at the very end of the show with the analysts that were front and center with the carriers and suppliers that we all want to hear from. The analysts joining us discuss 5G, edge computing, narrow-band IoT, NFV, virtual reality and new revenue streams for carriers.