User Experience (UX) and Customer Experience (CX) are under transformation. Customers expect more, and organizations can deliver more. The question is “Of what?” Is it greater engagement? A higher bar for meeting of expectations? A more in-depth immersion into a brand and its offerings? This panel of UX and CX specialists will dissect how human behavior and digital knowledge will combine to create new paradigms of interaction in a consumer driven world of business and government.
user experience
All user experience Videos:
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David Wolf, Managing Director at Accenture Digital, tells the TIA 2016 Network of the Future Conference audience about the importance of transitioning to the digitization era, with careful execution.
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Customer care is no longer about a 24-hour call center. User Experience (UX) and Customer Experience (CX) are under transformation. In this TIA NOW discussion hosted by Andy Castonguay, Principal Analyst at Machina Research, UX and CX specialists will dissect how human behavior and digital knowledge will combine to create new paradigms of interaction in a consumer driven world of business and government.